Today we have agreed to let Mom have a few words here to explain the whole roof situation, but if she gets too wordy for you, just cruise on down to the lower part of our post where you can have some fun courtesy of our good pals at Zoolatry.
The Momster here with a bit of a rant about the roof. We had a bad hailstorm here way back in April. Although our roof wasn't leaking, the insurance company determined it was damaged enough to warrant a new roof. I was elated because we had a cedar wood shingle roof that I have always hated. As a native of New England, I never really did get used to the "look" of the wood roof that is pretty typical here in the Midwest. It is also a fire hazard when the weather is very dry, AND it breeds those squirmy annoying silverfish that invade the inside of the home when the seasons change. Our roof was pretty close to needing to be replaced, and we just got lucky with this hail damage. We also had damage to our garage doors, gutters, outside lights, deck, and all those pretty copper ballcaps on the deckposts. The insurance settlement was like a gift we never expected. We rarely make frivolous claims on our homeowners insurance, but this one was far from frivolous.
Almost every house in our area is getting a new roof. My husband and I did a lot of research and got a number of bids before we decided to sign a contract with this roofing company. They came with very high recommendations from several of our neighbors, some of whom had used them for new roofs PRIOR to the hail storm, and a couple had used them on former homes. So we were very surprised at what has happened. They are a well-known and well-respected roofing firm in the KC area. Even as we would walk through the neighborhood, we had the opportunity to observe first hand the work being done by several of their roofing crews. We were very pleased with all that we saw.
We have a large, high, and extremely steep roof. We also did not have any leaks as a result of the hail damage. We made it very clear to the salesman that we were in no hurry for the roof to be replaced and that we would rather wait until the crunch of all the roof work settled down and we could get the very best crew they could send. A lot of firms hire extra crews during a period of time where many roofs are being replaced because of storm damage. We wanted to be sure we got a quality crew. Little did we know that we would actually end up with what may be their most inefficient one.
The supplies for the roof were delivered the week of June 6th. Delivery is made by a firm not owned by the roofing company, but by an independent supply company. They unloaded a large amount of supplies in our driveway and placed about 50 bags of tiles on our roof, many of them on the highest and steepest area in piles three bags high. I figured they knew what they were doing. That afternoon, literally minutes after my three grandchildren and daughter had left, about 10 of those bags came tumbling down in three episodes over a period of 45 minutes. Luckily no one was out there at the time and only one shrub was damaged. The roofing company agreed to replace that shrub, and that has already been done.
The work was to begin later that week, but the weather did not cooperate. We then asked the roofing company NOT to schedule us for the following week as we were going to be away. Thank goodness we did that as we can't begin to imagine what would have happened if we weren't here to watch them. Work was to begin Monday, June 20th. A crew came by early that morning and walked all around the house looking up at the roof. They stayed for about a half hour, and then they left. Tuesday morning another group came and the same scenario happened. The contract manager called and said that the roof was too wet and it was too windy. OK, that was fine with us. Wednesday came and another crew comes and then leaves. Thursday we get a call from the office that they have a crew that wants to start in the afternoon. I mentioned to the lady that rain was forecast for the next three days. She said yes, they had some concern about that but knew we had been waiting a while for the roof to be done. I told her we didn't mind waiting in light of the weather. She said that was great because the following Monday would actually be better for them.
So the work began on Monday, June 27th. And so did the destruction. After about two hours of work, I walked into the garage to get something and thought, hmmmm, it is pretty bright in here for a garage with no windows. Something is definitely wrong when you look up at your finished garage ceiling and see the sky. They had dropped a tool and it went through the ceiling. In our previous post about the roof HERE entitled Whiney Wednesday, you saw the careless and horrific way the debris from the old roof was just tossed down on our property with little concern for where it landed. Thus began the week from hell, one thing damaged after another. Without going into every last detail, here is a brief list of most of the damage:
1. Bags falling from roof and ruining shrub.
2. Ceiling in garage damaged.
3. Refusal by crew to cover a/c heat pump units (less than a year old) with plywood to protect them from falling debris. It took two phone calls to foremand and manager and then to his boss to get it done.
4. Wrought iron gate hinges bent so gate does not close properly - a vital necessity with three sibes who use that yard daily.
5. Two of the copper ballcaps on deck posts completely demolished.
6. Deck rails gouged and scratched by falling debris.
7. Brand new garage doors (installed June 8th) scraped by falling debris.
8. Less than one year old storm door glass scratched in three different places.
9. Nails and large staples scattered all over lawn and not cleared at the end of each day as was agreed upon before the work began - they have a magnetic roller that is to be run over all the property at the end of each day.
10. Large sheets of plywood AND multiple pieces of composite shingles (with tar on them) left for hours on grass in 95-100 degree heat. Multiple areas of severely burned grass - all of this despite requests not to do this.
11. Three shrubs crushed or damaged by debris.
12. Three hostas - large ones- ruined.
13. Most of my individually planted wax begonias that line the entire length of the front landscape bed dead or crushed or missing.
14. Many tar-like stains on sidewalk, porch, and driveway caused by leaving composite tiles on those areas for too long in hot sun.
15. Many scrapes on driveway caused by dragging equipment across rather than carrying.
16. Electrical landscape light in landscape bed snapped despite having been flagged by us and pointed out multiple times to workers.
17. These crews work very long days and we do admire their stamina and hard work, but we asked them to be gone each day before dark so that we could look around the property before letting the dogs in the yard and before bringing our cars into the garage and off the street. They were here every night except for one until 9:30 or later, well beyond dark.
18. Lunch remains, cans, bottles, and orange peels (like maybe 50-60 pieces) strewn all over the lawn.
I will stop there, but I think you can see we really had a problem. A couple of these things could easily be understandable, we didn't expect perfection. But every day it was something new. We had spoken at great length with the salesperson before signing the contract about our concern for shrub areas, new garage doors, nails on ground with three dogs, etc. We were assured there were all issues they were very careful about.
The job was "completed" by noon on Saturday. Throughout this whole week, either I or my husband had been in daily multiple contact with the foreman and project manager about the problems. We told the crew, making sure to communicate with the ones who spoke English, about our concerns. We pointed out areas to be careful in advance of their even working near them. We were always told "OK" and then completely ignored. I took photos of all damage and my husband was sending these photos along with emails to the office contact we had. The contract manager was telling us that "in the end" all would be taken care of and we would be very happy with the job - a lot of consolation that was as we watched our property being totally abused and disrespected. On Saturday morning we informed him and the office contact that we intend to hire an outside roofing company to give us an assessment of the roofing job that had been done, since we really don't know how to judge the quality of the work done. After that the contract manager told us something we SHOULD have been told on day 1. The first several crews who came to our home refused to do the job because of the height and steepness of the roof. The crew that DID the job was the ONLY crew willing to do it - a lot of comfort and confidence that gave us. We should have known this at the outset so we could have figured out a better way to handle it.
Saturday afternoon my husband received an email from one of the company's co-owners with an apology for what had occurred and an assertion that he would personally be certain that all issues would be resolved. He himself is coming here tonight along with the project manager to meet with us and to survey the property. One other interesting fact that does raise further questions about the quality of the job is that AFTER the email from the co-owner and AFTER we indicated we would have an outside firm come in, late Saturday afternoon the project manager was back at our home with several of the workers. They proceeded to remove a good amount of the work done late Friday night (in the dark) and redo it.
We really are not looking for any monetary compensation for all the damage. All we want is for our property to be restored to the way it was before this work was begun and for assurances that the roof we now have has been properly installed. We will see what tonight brings. Meanwhile we still have two big outside projects to be done. The gutters and downspouts need to be replaced - another project in the hands of this company, and a new paint job for the entire house. Hopefully they will go better for us.
So now it is time to put all this bad stuff behind us and move on to some fun.
Ann of Zoolatry is so good at finding ways to make us smile. With her clever and excellent photoshop skills, she succeeded in making all of us laugh and smile. How about this?
SING ALONG WITH THE WOOS
Check out these photos and added song titles. Can you think of a few others - they can be the real title or slightly altered ones - help us make light of this intolerable, unexcusable, dreadful, and miserable situation? Have some fun and make us laugh some more.
This last one - oh dear - Ciara on the roof and with a hammer - now THAT is scary:)
So have some fun - come up with some songs, help us make the Momster smile. And of course, thank you, Ann.
Woos ~ Phantom, Thunder, and Ciara